Small Tips for Keeping Your Contact Center ACD Running Smoothly

This idea sort of came to me as I dropped off my vehicle this morning to get maintenance done due to two recalls. The letter I received in the mail described the issues quite nicely and while neither of the fixes were completely critical, ie. my vehicle won’t explode, they were definitely recommended as they will certainly help sustain the vehicle’s longevity. Plus, getting recalls done is free, so why not right? Here’s a few pointers on how you can keep your contact center ACD running smoothly.

  • Nightly server reboots – Assuming your contact center is not a 24/7 operation, rebooting the servers on a nightly basis can be beneficial. How many times has a reboot solved one of your computer issues? It’s very often the first step of any type of IT troubleshooting and there’s a reason for that. Servers these days certainly do not require a nightly restart, but it’s certainly not a terrible idea.
  • Log file rotation – This is more of a tip to aid the support staff of your contact center ACD software, but rotating log files can speed up your support staff’s response time. How? Log rotation will typically store the files on a day by day basis so that each file itself will only contain information relevant to a single day. If’ you’ve ever tried to effectively forward search through an Asterisk log containing 1.5 years of information, you will understand.
  • Contact Center ACD software updates – Staying connected with the vendor of your contact center ACD software to plan and deploy software updates can keep your system up-to-date, as minor software updates often contain bug fixes and performance enhancements. Deploying these updates can sometimes solve problems you didn’t even know you had.
These tips for your contact center are mainly minor and fairly low risk operations. While these suggestions are certainly not mission critical to your contact center ACD, they can most definitely help your Asterisk based contact center run to its fullest potential.