Manage Your Servers Before They Manage Your Call Center

Every call center has to face a tradeoff between having enough capacity to keep clients happy and keeping their costs down.

This is one of the big reasons for widespread Cloud adoption. You can get the resources you need when you need them, paying only for what you use.

Q-Suite is unique in offering an Asterisk-based system with queues that span multiple servers. This means Q-Suite can scale from very small deployments to Enterprise levels.

What about off-season, though? What about quiet times of the day or week? You don’t need to have all that capacity running, costing you money, when there aren’t that many calls. Continue reading Manage Your Servers Before They Manage Your Call Center

Call Center Recordings in Amazon S3

As has been discussed before, call centers sometimes have issues with recordings piling up. Amazon S3 has been the solution for several Q-Suite clients.

One tool that comes in handy for managing files with S3 is s3cmd. If you’re an Ubuntu user, you can even use apt (Advanced Package Toolset) to install. Other distributions also likely offer support.
Continue reading Call Center Recordings in Amazon S3