Call Center Recordings in Amazon S3

As has been discussed before, call centers sometimes have issues with recordings piling up. Amazon S3 has been the solution for several Q-Suite clients.

One tool that comes in handy for managing files with S3 is s3cmd. If you’re an Ubuntu user, you can even use apt (Advanced Package Toolset) to install. Other distributions also likely offer support.
Continue reading Call Center Recordings in Amazon S3