Let It Flow: Customizing Your Call Center Software Part 1- Customizing Your Call Flow

A big driver of the adoption of Asterisk is the flexibility it brings. It has been called the Swiss Army Knife of telephony with good reason. As a result, there are a number of things that one can do to utilize that flexibility and add a bit of customization to their Asterisk-based call center software. In most cases, the actual amount of modification done is pretty small, but it’s always nice to know the ability exists if needed.
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