Calling Web Services in Your Asterisk IVR

Web services in Asterisk dialplans

CRM or data integration aren’t things that you often associate with your inbound IVR.  That usually happens at the agent screen level. Sometimes, it’s handy to be able to pull data from an external data source and redirect the call based on the result. Continue reading Calling Web Services in Your Asterisk IVR

Saying Goodbye To MeetMe

MeetMe has been an invaluable tool for multiple purposes in Asterisk. Some call center software has traditionally used it for connecting agents to calls. More advanced call center systems have used it to manage things such as transfers, where you may have three participants (or more) in the same call. Certainly it has shown its worth in its intended purpose, voice conferencing. Continue reading Saying Goodbye To MeetMe

SIP With TCP Benefits Asterisk Call Centers

You need both reliability and performance in your VoIP (Voice over Internet Protocol) software to get the best out of it. Traditionally, performance has been emphasised in telephony software such as Asterisk and Asterisk-based call center software with reliability coming from the infrastructure you set up around it. Network and hardware performance are key components of a reliable voice connection. For this reason, call signalling in VoIP has been done via UDP (User Datagram Protocol) most of the time. Continue reading SIP With TCP Benefits Asterisk Call Centers

Moving Asterisk Recordings to Amazon S3

A lot of call center recordings

It’s increasingly common for users of Asterisk who have to manage a large number of recordings to want to push their backlog of recordings to the Cloud. It saves on local storage, and is nearly infinitely expandable. Continue reading Moving Asterisk Recordings to Amazon S3

Voicemail in a Multi-Server Environment

It’s very often the case that when using Asterisk-based call center ACD software, we want some calls to be directed to a voicemail box. This may be simply a call to the extension of someone who is busy or away from their phone, or could be a community voicemail for callers who have exited the queue. Continue reading Voicemail in a Multi-Server Environment

High Availability for Large Asterisk based contact centers

Cloud based call center software cater to very large systems. Asterisk is by far the most widely used telephony platform. As a natural evolution, the use of Asterisk in both Cloud and large premise based installations have come a long way. Technology for call center software is to some extent driven by the ‘assemble and build’ mode where various accessory technology element available in software form come together to deliver the final solution. Call center software depends on the underlying PBX technology and other technologies for web, database, SIP, and redundancy. Continue reading High Availability for Large Asterisk based contact centers