Detailed CDR information for Asterisk based Contact Centers

Contact center reporting requirements are far more demanding than that of a PBX. It is the task of the contact center ACD to maintain a detailed cradle to grave reporting from a contact center perspective. When setting up Asterisk based contact centers, it is important to select a call center software capable of capturing and storing all the CDR details and associating them with the Call History. Let us look at some of the data points.

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