Contact Centers are the backbone of modern web driven commerce. They handle more and more complex transactions from multiple channels and are expected to deliver higher performance at lower cost. Modern contact centers are being stretched with technology demands that require them to handle multiple channels like Voice, E-Mail, Chat and Social Media seamlessly. The economic pressures to lower cost of operation and increase productivity is ever increasing. This presents a game changing opportunity to introduce an Asterisk based contact center platform, take advantage of its incredibly flexible next generation architecture and increase performance and lower overall cost.