Who Watches the Watchdog?

You depend on your phones to keep your business going, and Asterisk to keep your phones running. Who watches over Asterisk? To keep your Asterisk deployment running, you need a watchdog to monitor it, and an overseer that can switch services from one server to another when trouble strikes. Continue reading Who Watches the Watchdog?

Beyond Asterisk High Availability (HA) Solutions

High Availability (HA) Asterisk solutions, once reserved for mission critical deployments, are now a part of every normal setup. With VoIP, clustering solutions depend on moving the IP traffic to a working server. Setting up a main and standby Asterisk system allows continuous availability of such a working Asterisk system. But telephony is more than a data system using IP traffic and such an HA arrangement is inadequate in ensuring the continuation of all the on-going calls at the time of the hardware or software failure.  Going beyond this high availability for Asterisk, is the patented call survival method (US Patent US 20110310773 A1) and system that keeps calls alive while providing high availability.

A call center software manages hundreds of calls in different queues, connecting them appropriately. The call center ACD is a layer above the PBX which controls the routing through skills based routing and queue prioritization. When a software or hardware failure is encountered, all the on-going conversations and calls in the queue are lost. HA for Asterisk will get your system ready for future calls. With Call survival, the callers will be able to continue their on-going conversations or calls without the need to re-initiate. Implementation of call survival in call center solutions offers a redundancy beyond the normal high availability solutions implemented for Asterisk based call centers.

High Availability for Large Asterisk based contact centers

Cloud based call center software cater to very large systems. Asterisk is by far the most widely used telephony platform. As a natural evolution, the use of Asterisk in both Cloud and large premise based installations have come a long way. Technology for call center software is to some extent driven by the ‘assemble and build’ mode where various accessory technology element available in software form come together to deliver the final solution. Call center software depends on the underlying PBX technology and other technologies for web, database, SIP, and redundancy. Continue reading High Availability for Large Asterisk based contact centers