Mixing Your Recordings Your Way With Asterisk

Quality Assurance with Asterisk AudioUsing the Asterisk Monitor application is a great way to record your calls. Sometimes, though, you have specific requirements for how the recordings are mixed, processed, or otherwise handled. Asterisk does give you a way to do this. An example that came up recently was that the Q/A department needed to be able to distinguish the two sides of the call. By default, Monitor records both the inbound and outbound audio, then mixes the two channels together into a mono recording. If the caller and call center agent had similar voices, this was tough to do. If there were audio or voice problems, it would be hard to tell which side was having the issue. They were looking for a way to have their call center software for Asterisk do this. Continue reading Mixing Your Recordings Your Way With Asterisk