Why Your Best Guess Is Probably Wrong

Interesting fact: there is a 99% correlation between the divorce rate in Maine and margarine consumption in the US. I was reminded of that fact on Monday when we got a call from a client complaining about audio quality. His question was whether pulling his weekly report was causing the issue.
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Your Call Center by the Numbers, or How I Lost $2099.60 in the Stock Market

My wife says I should blog about the time I lost $2099.60 in the stock market. It was this week, so it’s timely. She’s one of my favourite people, so I’ll indulge her. So, I logged into the website for my discount brokerage, and found that in the weeks since I last looked, one of my new favourite investments was down a whopping $2099.60. Continue reading Your Call Center by the Numbers, or How I Lost $2099.60 in the Stock Market