We’ve talked a few times in older posts about how agents can effectively use scripts and how scripts can be created with ease in the Q-Suite. Aside from the scripts being used by agents in day to day operations and how to actually construct the scripts themselves, we haven’t necessarily talked about how an administrator can manage these scripts. Let’s do that now. Continue reading Customize Your Experience!
First off, we can say that both of these data structures are quite often referred to as IVRs. Let’s have a look at some of the main differences between the two in the Q-Suite. Continue reading PBX Auto-Attendants vs. CTI Dialplans
It’s been almost five years since the post was made in reference to capacity planning for large call centers using Asterisk. As we know, five years is almost an eternity in the world of technology. With that in mind, almost all of the information in that post is still relevant today in some way, shape, or form. Continue reading Blog Post Revisited: Capacity planning for large call centers using Asterisk
If you are running inbound campaigns in your Asterisk based contact center ACD, it is quite possible that you may have tiers of callers or subscribers that you wish to handle differently based on the packages that these callers have purchased. In most instances, you would want to attempt to prioritize higher paying customers, so that they will continue being higher paying customers. Using the Q-Suite’s Priority Calling features can help you accomplish this. Continue reading Handling Priority Calling in the Call Center ACD