Don’t Let Them Call You Around The Clock

There are a lot of call centers that aren’t open around the clock. You may have one. It makes sense – it’s hard to staff all hours, and you may not really need to. So you close at a certain time. After that, callers get an after hours message, an answering service, or something else. But is that fair? Continue reading Don’t Let Them Call You Around The Clock

Five Keys To Dialing Your Leads Effectively

You can have a great dialer, a wonderful staff, and effective management, but if your lead queuing strategy is wrong, your outbound campaign is going to fail. Great agents can’t sell to people who aren’t home. The best product for working couples isn’t likely to be sold from 9-5. Your restaurant supply company isn’t going to close any sales between 11am and 1pm local time, when the restaurants in question are struggling to handle the lunch crowd. Continue reading Five Keys To Dialing Your Leads Effectively

Things I noticed this week

I would just like to call attention to a few things I liked in the past week:

Justin Traer wroteSecurity Hardening for Asterisk: Privilege Escalations with Dialplan Functions” describing how privilege escalation could be used in an Asterisk environment and steps that can prevent such a thing. Asterisk is close to my heart, so I think it’s an important post. Continue reading Things I noticed this week