Your MVP has been a topic of discussion in startups and small business for a few years now. The phrase usually means “minimum viable product” – the smallest set of features and functionality that can get you off the ground and have customers buying your product. There’s an MVP for your call center as well. Continue reading Your Call Center MVP
In Decision 2015: On-Premise Call Center? we looked at some of the trade-offs with on-premise call center solutions. At one time on-premise was the only viable solution, but in the last few years the march to Cloud solutions has had the momentum. Continue reading Decision 2015: Call Center in the Cloud?
One of the reasons Asterisk has taken such a large share of the telephony market is the ease of deploying it on commodity hardware with free, Open Source operating systems. Commoditizing hardware and simplifying its deployment has been a key factor in the widespread adoption of the Cloud as a business concept. This makes the Cloud an ideal target for deployment of Asterisk-based contact center software. However, requirements such as long-term storage of recordings or data have complicated the picture. Once again, the Cloud offers a solution. Services such as Amazon S3 provide a widely-available interface for the long-term storage of recordings while providing easy access when required. Amazon RDS, their database offering, puts the headache of tuning and configuring the database server back in the hands of Amazon. Continue reading Cloud Offerings Simplify Call Center Deployment