Cloud Storage in the Call Center

Over at the Indosoft blog I made a post about Cloud storage in the contact center.  Using the Cloud for storage when your call center is already in the Cloud is a no-brainer.  However, we are seeing the adoption of Cloud-based storage for on-premise call centers as a way to get around some of the issues that arise when archive recordings.  Some of the post may be of interest to readers of this blog, so I encourage you to give it a read.

Cloud Offerings Simplify Call Center Deployment

One of the reasons Asterisk has taken such a large share of the telephony market is the ease of deploying it on commodity hardware with free, Open Source operating systems.  Commoditizing hardware and simplifying its deployment has been a key factor in the widespread adoption of the Cloud as a business concept. This makes the Cloud an ideal target for deployment of Asterisk-based contact center software.  However, requirements such as long-term storage of recordings or data have complicated the picture.  Once again, the Cloud offers a solution.  Services such as Amazon S3 provide a widely-available interface for the long-term storage of recordings while providing easy access when required. Amazon RDS, their database offering, puts the headache of tuning and configuring the database server back in the hands of Amazon.  Continue reading Cloud Offerings Simplify Call Center Deployment