SIP With TCP Benefits Asterisk Call Centers

You need both reliability and performance in your VoIP (Voice over Internet Protocol) software to get the best out of it. Traditionally, performance has been emphasised in telephony software such as Asterisk and Asterisk-based call center software with reliability coming from the infrastructure you set up around it. Network and hardware performance are key components of a reliable voice connection. For this reason, call signalling in VoIP has been done via UDP (User Datagram Protocol) most of the time. Continue reading SIP With TCP Benefits Asterisk Call Centers

A Cost Effective Next-Generation Contact Center Technology Platform

It is an exciting time for the contact center industry with the non-stop innovation and evolution in technology and telecommunications. The economic shift from ‘bricks and mortars’ to ‘clicks and online’ over the last decade has tremendously increased the technological needs of modern day contact centers. Rapid changes in telecommunications technology have brought critical opportunities – opportunities to make significant improvements in productivity while greatly reducing operating costs. Cutting-edge Internet Protocol (IP) based contact center technology platforms have evolved to the point that highly reliable and full-featured systems are available to businesses of all sizes.

Continue reading A Cost Effective Next-Generation Contact Center Technology Platform