Every call center has to face a tradeoff between having enough capacity to keep clients happy and keeping their costs down.
This is one of the big reasons for widespread Cloud adoption. You can get the resources you need when you need them, paying only for what you use.
What about off-season, though? What about quiet times of the day or week? You don’t need to have all that capacity running, costing you money, when there aren’t that many calls. Continue reading Manage Your Servers Before They Manage Your Call Center