Housing a Contact Center ACD on a Hosted Platform

As mentioned in a prior post about softphones, cutting the initial startup costs of a contact center can be a crucial step in getting your operation off the ground. While some may find it favourable to buy, maintain, and store their own server hardware in a nearby location or even on site, this might not always be possible due to the relatively enormous costs of purchasing and housing said hardware. This is where hosted platforms come into play. Continue reading Housing a Contact Center ACD on a Hosted Platform