Manage Your Servers Before They Manage Your Call Center

Every call center has to face a tradeoff between having enough capacity to keep clients happy and keeping their costs down.

This is one of the big reasons for widespread Cloud adoption. You can get the resources you need when you need them, paying only for what you use.

Q-Suite is unique in offering an Asterisk-based system with queues that span multiple servers. This means Q-Suite can scale from very small deployments to Enterprise levels.

What about off-season, though? What about quiet times of the day or week? You don’t need to have all that capacity running, costing you money, when there aren’t that many calls. Continue reading Manage Your Servers Before They Manage Your Call Center

Housing a Contact Center ACD on a Hosted Platform

As mentioned in a prior post about softphones, cutting the initial startup costs of a contact center can be a crucial step in getting your operation off the ground. While some may find it favourable to buy, maintain, and store their own server hardware in a nearby location or even on site, this might not always be possible due to the relatively enormous costs of purchasing and housing said hardware. This is where hosted platforms come into play. Continue reading Housing a Contact Center ACD on a Hosted Platform