CTI Integration and Asterisk Telephony

There is a lot of excitement in the telecommunications world regarding Asterisk, the leading hybrid telephony switching platform, and many businesses and application builders are viewing Asterisk as a potential game changer. It is well known how Asterisk on standard server hardware, can deliver full PBX functionality, do Voice over IP (VoIP), and interoperate with standards-based telephony equipment. What makes Asterisk uniquely beneficial as a telephony switch, or more importantly, why Asterisk  is considered by mature business applications required contact center ACD (Automatic Call Distribution) to service their clients.

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