Destiny: The Taken King Patch’s Painfully Long Download Time and Trying to Avoid Bottlenecks in Your Contact Center ACD

So there was a massive 18GB patch released this Tuesday by Bungie to prepare everyone’s Destiny instance for the arrival of The Taken King on September 15th. I started my download at approximately 6pm local time. It had not completed by midnight so I set my PS4 in rest mode and went to bed. I got up in the morning to check the file’s progress, at about 7am, and I was still about 3GB shy of having the file fully downloaded. It was pretty common knowledge across the forums that there were a lot of people on all platforms that were having the same issue. With all the users trying to pull down files that large, bottlenecks were bound to happen. Here are a few tips to try to avoid bottlenecks in your contact center ACD. Continue reading Destiny: The Taken King Patch’s Painfully Long Download Time and Trying to Avoid Bottlenecks in Your Contact Center ACD

Progressing Through Destiny’s House of Wolves at My Own Pace: Take the Same Approach for Your Contact Center Leads

Destiny’s disc (I still like physical media for games if I can help it) has been the exclusive tenant of my PS4’s disc drive since launching on September 9th, 2014. I’ve been through the campaign, completed Nightfalls, the Vault of Glass, and Crota’s End many times. The latest expansion, House of Wolves, dropped May 19th, and I am completely enjoying my time there. I’m mostly a casual player, so I don’t get bent out of shape if I fail to reach the max level on my characters (I do have a 34 Hunter though) or I don’t get all the best gear as quickly as possible. I’ll get there at some point. However I’ve already seen threads and forum posts pop up from the hardcore players who have already maxed out all 3 characters and now they are asking the question ‘What else is left for me to do?’ This can apply to how your contact leads are dialed. Let’s have a look. Continue reading Progressing Through Destiny’s House of Wolves at My Own Pace: Take the Same Approach for Your Contact Center Leads