You can have a great dialer, a wonderful staff, and effective management, but if your lead queuing strategy is wrong, your outbound campaign is going to fail. Great agents can’t sell to people who aren’t home. The best product for working couples isn’t likely to be sold from 9-5. Your restaurant supply company isn’t going to close any sales between 11am and 1pm local time, when the restaurants in question are struggling to handle the lunch crowd. Continue reading Five Keys To Dialing Your Leads Effectively
Cloud is well known now. Considering the fact that Cloud used to called Co-location sites or data centers, what is different about it now? Well, the infrastructure and bandwidth has become more powerful and reliable, at the same time less inexpensive. Also “Cloud” is a neat single word to explain it all nicely.
Continue reading Customer contact centers in Cloud
Delinquent customers impact profitability and therefore increase the cost of doing business. Collections are a process of debt recovery with challenging conditions where efficiency of contact matters. Most collections and recoveries mechanism depend on efficient dialers to automate the process of customer contact. Dialer
is the most important component of a debt recovery and collections contact center. The Dialer refers to the overall dialing system and should offer advanced dialing features capable of running multiple concurrent outbound campaigns in both Predictive and non-Predictive dialing modes. Collections and Debt recovery requires account code dialing where every account has multiple phone contacts. Another key component to successful outreach programs is the ability to blend with inbound calling.
Continue reading Use of Outbound Dialer in Collections
Q-Suite has a Workforce Management integration module to allow larger contact center operations to obtain real-time and historical feed of reports and statistics from the call center floor to determine productivity, staffing and performance. This module also provides for integration to third party software like call recording which depend on Agent and ACD states to monitor contact center activity. Q-Suite is a next generation Contact Center ACD and Dialer software
that can feed real-time and historical data and reports to such things as Supervisor Dashboards as well as Workforce Management (WFM) Solutions, eliminating countless hours of data entry.
Continue reading Work Force Management (WFM) integration module within Contact Center Software
Developing two-way interactions with your prospects is a great way to develop customer relationships, build loyalty, drive business efficiencies, and significantly increase revenues and return on investment (ROI). A feature-rich call center software will allow the implementation of innovative outreach programs within your contact center operation to reach out to customers in a timely fashion converting leads into sales; enabling the call center to take immediate advantage of a willing buyer. These innovative leaders are utilizing new, forward-thinking features to achieve greater standards in outbound marketing. Implementing these new technology components for your contact center technology platform has never been easier.
Continue reading Differentiate your contact center technology platform using better outbound Dialer