Number management in Multi-tenant call center software

In any multi-tenant call center software, tenants must be able to create, assign and configure their DIDs (Direct Inward Dial) in order to be able to receive calls and direct them appropriately. The DID itself is a convenient way to determine which way a call should be directed; to an IVR, for example, or a specific PBX extension. Software like the Indosoft Q-Suite can be configured to use a DID and a schedule to determine how and when a call should be directed, with the ability to specify a dialplan and queue during operational hours and an after hours dialplan for when the call center ACD is closed. Continue reading Number management in Multi-tenant call center software