LED wallboards are expensive. In many cases, mounting a large LCD TV isn’t possible due to load restrictions or viewing angle. In many cases, most of the information on the wallboard isn’t even necessary, the agents just need to know how full the queue is. That can easily be indicated with a colour. LED wallboard systems cost thousands of dollars, a Philips Hue “mood light” kit with three bulbs costs $200. Indosoft’s Q-Suite can drive the lights with a very minimal amount of programming by listening to the event broadcaster. Lights can be programmed separately or tied together so they can be seen by more employees.
Efficient network setup can enhance the quality of your VoIP experience. Even if you are averse to VoIP terminations for routing long distance traffic, within your call center, you can take advantage of VoIP. Here is a simple but efficient topology for Asterisk based call center setup.
I am generally tasked with the Web DEMO of Indosoft call center software Q-Suite for Asterisk. A Web DEMO is usually very interactive where the viewer has full control of my laptop and we can do almost everything (not run the predictive dialer, of course). All the Inbound IVR, Queue, Agent nail-up and an incredible amount of contact center functionality, all are with a few clicks of the button. At the end of the demo we will invariably enter the topic of cost of setting up a call center platform. Continue reading Cost of Setting up a 100 Seat Call Center on Asterisk Platform
The servers were all stacked on a table at the back of the main development room. In the picture, the entire network infrastructure for the company is present. There are 5 servers pictured: Continue reading Indosoft servers, then & now