You depend on your phones to keep your business going, and Asterisk to keep your phones running. Who watches over Asterisk? To keep your Asterisk deployment running, you need a watchdog to monitor it, and an overseer that can switch services from one server to another when trouble strikes. Continue reading Who Watches the Watchdog?
A call center software manages hundreds of calls in different queues, connecting them appropriately. The call center ACD is a layer above the PBX which controls the routing through skills based routing and queue prioritization. When a software or hardware failure is encountered, all the on-going conversations and calls in the queue are lost. HA for Asterisk will get your system ready for future calls. With Call survival, the callers will be able to continue their on-going conversations or calls without the need to re-initiate. Implementation of call survival in call center solutions offers a redundancy beyond the normal high availability solutions implemented for Asterisk based call centers.