Four Keys to Getting Accurate Dispositions

Some agents are meticulous about choosing the right disposition code for a call. Some aren’t so choosy, and will click the first thing that lets them finish the call. Assuming you have a way to train those latter agents, you do want to make it easier for the former agents to pick the right disposition without having to spend too much time focussing on the options. Continue reading Four Keys to Getting Accurate Dispositions

Czy mówisz po polsku? Labels and Languages in Call Center Software

Czy mówisz po polsku? I’m hoping I can trust the Internet enough that this is a reasonable question to ask. Google confirms it is, and if you can’t trust Google for good information, then who can you trust? Continue reading Czy mówisz po polsku? Labels and Languages in Call Center Software