What’s Past is Past. Old Data Belongs There.

The accumulation of data is becoming a problem

Have you ever found yourself struggling to find the one campaign you’re looking for in a list of hundreds? Most of those probably weren’t even active anymore.

How frustrating is it to find that you’ve clicked on the wrong one? Or even worse, used it? Even if you don’t make a mistake like that, there are other problems: Continue reading What’s Past is Past. Old Data Belongs There.

Managing Do Not Call Lists

Sometimes part of customer service is making sure that you never bother them again. It’s a sad part of the call center business, but that doesn’t make it any less true. Since the United States Federal Trade Commission established the National Do Not Call (DNC) Registry in 2003, DNC blocking earned extra importance.

In most call centers, there are two kinds of Do Not Call lists: Continue reading Managing Do Not Call Lists