Session Initiation Protocol (SIP) hasn’t officially been crowned king of call center technologies, but it has become ubiquitous. The wide availability of SIP service providers and the way Asterisk is pushing Open Source technologies into the call center has made it undeniable. Especially now with the widespread adoption of Cloud-based call center software and remote agents, SIP is cementing its importance. Continue reading Call Center Load Balancing with Kamailio
As one of the early pioneers migrating our call center solution to Asterisk telephony, Indosoft sensed a shift in the market sentiment due to the gaining popularity of open source Linux. VoIP was still in its infancy in 2003 and only the very courageous were willing to venture into it for production systems. During the last decade, fast paced evolution of technology in many frontiers has worked in our favor, especially since we opted to build a contact center software from the ground up, for use with Asterisk. We also embarked on a multi-tenant software while sticking to the popular technology stack consisting of Asterisk, Linux, Apache and MySQL. Today, in the tenth year, Q-Suite 5.8 is a mature, multi-tenant, Asterisk based call center software with high availability and fail-over. It caters to small, medium and large cloud driven installations scaling seamlessly with the growth requirements.