Load balancing in Asterisk can be an overloaded term. In some cases, it refers to spreading calls to multiple servers. In others, it refers to calls made outbound. There are other cases as well. The two cases mentioned are two that are not handled by Asterisk out of the box, and additional software may need to be introduced in order to handle them. In multi-server Asterisk call center installs, load balancing allows calls to be distributed more evenly which prevents overloading any particular server. Continue reading Load Balancing on Multiple Asterisk Servers
Cloud and managed services are driving the growth of multi-tenant platform for PBX and Contact Centers. The heart of such a platform is the underlying telephony engine. Asterisk is one of most versatile and powerful telephony engine available today. In reality it is a complete communications platform packing the functionality of a soft-switch, a protocol gateway, a media server, and a VoIP gateway. Above all, it is a full function PBX with a very large ecosystem supporting application development on it.