Getting it Right When Some Get it Wrong

There’s a fast-service restaurant near my house that specializes in frozen dairy products. Let’s say it rhymes with Fairy Shmeen. My order is usually something fairly simple. The drive-thru experience is usually pretty quick and painless. Sometimes, however, there’s a problem, and I have to repeat my order several times. Sometimes I have to repeat it after I’ve gotten to the window. Each time there’s a problem, it’s the same girl taking my order. I’m sure she’s an excellent employee. Maybe seniority dictates that she should have the headset. But she can’t seem to get the hang of it. At least not in my case.
Continue reading Getting it Right When Some Get it Wrong