What’s Past is Past. Old Data Belongs There.

The accumulation of data is becoming a problem

Have you ever found yourself struggling to find the one campaign you’re looking for in a list of hundreds? Most of those probably weren’t even active anymore.

How frustrating is it to find that you’ve clicked on the wrong one? Or even worse, used it? Even if you don’t make a mistake like that, there are other problems: Continue reading What’s Past is Past. Old Data Belongs There.

Don’t Fumble The Handoff

Few things bother people more than having to repeat information they’ve already provided. It wastes their time, and they know it’s wasting the agent’s time, too. So why do call centers let this happen? It’s understandable if you’re calling into a PBX system and the call recipient can’t do a transfer correctly, but it’s something that can be avoided in the call center. Continue reading Don’t Fumble The Handoff

Where’s My Data? Accessing External Data Sources in your Call Center Software

When you have a previous relationship with your client, it’s important that this be reflected in the customer experience. Often, the data concerning the client is available in a separate system from your call center ACD software. Continue reading Where’s My Data? Accessing External Data Sources in your Call Center Software

Ease of trying Q-Suite Call Center software

When choosing software for your contact center, one important aspect is the feature list.  You will already have an idea of the functionality you need, and can see the products feature list on their marketing material.  A demo or two can be seen, and then the decision to buy or not buy is made. Continue reading Ease of trying Q-Suite Call Center software

Migrating Tenant Components in Q-Suite 6

A dichotomy we have observed with the Q-Suite, but one that is certainly not limited to our clients, is that for any complex feature we introduce some clients will ignore (or at least use it to the minimum and never touch it again), while others spend man-months of effort pushing the limits of capability to leverage it to the maximum.   Continue reading Migrating Tenant Components in Q-Suite 6