Stop Giving Your Q/A Team Your Client’s Credit Card Numbers

Have you ever had someone ask for your credit card number over the phone? That question always makes me uncomfortable.  My personal policy is to never give it out if I’m the one who was called. If I have called in, and it makes sense in the context of the call, I give it out over the phone. Continue reading Stop Giving Your Q/A Team Your Client’s Credit Card Numbers

Call Center Software in the Cloud Still Requires Security Considerations

One of the advantages of moving call center software to the Cloud is the lower cost of managing your infrastructure.  Despite this, it is still vitally important that you do manage the infrastructure.  Security holes are always being discovered, and keeping your software up to date and following best practices will help your platform from becoming exploited. Continue reading Call Center Software in the Cloud Still Requires Security Considerations