It’s that time of year again. Super Bowl Sunday is this weekend. Regardless of which teams happen to be playing in the big game, the Denver Broncos and the Carolina Panthers in this case, it is must-see TV. People watch for various reasons. They want to watch the game itself, they just care about the commercials and the halftime show, or they just want an excuse to hang out with friends on a Sunday night. Whatever your reasoning for watching the Super Bowl, the bottom line is that millions and millions of people tune in who normally would not be tuning in if it were any given Sunday. With the most-watched sporting event worldwide looming on the horizon, let’s have a look at how you can handle volume spikes in your contact center ACD.