As we all know, this march of IP telephony is purely from my perspective and fairly narrow, reflecting how I think Indosoft migrated to IP Telephony. This started in early 2003 Continue reading The March of IP telephony – Part 1
VoIP (Voice over Internet Protocol) has established itself as a dominant force in telecommunications. SIP (Session Initiation Protocol) is the application layer for creating and controlling the calls and the voice is governed by RTP (Real Time Transport). When we are setting up a contact center or converting to VoIP, we want to know how to take advantage of the VoIP without getting into the pit falls of the technology.