VoIP – Bandwidth, Codec and Voice Quality

VoIP (Voice over Internet Protocol) has established itself as a dominant force in telecommunications. SIP (Session Initiation Protocol) is the application layer for creating and controlling the calls and the voice is governed by RTP (Real Time Transport). When we are setting up a contact center or converting to VoIP, we want to know how to take advantage of the VoIP without getting into the pit falls of the technology.

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