Calling Web Services in Your Asterisk IVR

Web services in Asterisk dialplans

CRM or data integration aren’t things that you often associate with your inbound IVR.  That usually happens at the agent screen level. Sometimes, it’s handy to be able to pull data from an external data source and redirect the call based on the result. Continue reading Calling Web Services in Your Asterisk IVR

ACD and Dialer Integration to CRM

 

CRM Software offering real-time insight into lead and contact management has become a critical component of modern Sales and Marketing. Most organizations use popular CRM like Saleforce or Microsoft Dynamics or custom developed CRM application. These are either hosted in the Cloud and SaaS based or, custom developed Applications hosted internally in-premise.

Continue reading ACD and Dialer Integration to CRM