Omnichannel Communication

Unified Communications and Collaboration (UCC) technology integrates multiple channels of communication, enabling users to communicate and collaborate in real time. This allows businesses to be more productive and responsive, improves decision making, and reduces overall costs.
  • Overview

    • Streamlined communication process.

    Real-time, Omnichannel communications solutions bring the latest technologies into your enterprise, including Voice, SMS, Web Chat, Email, Video, and Social Media.

    • Unified interface
    • Omnichannel work queues
    • Enhance security

  • Media

    • Optimize performance.
    All-in-one solution.

    Our platform delivers quality calls, chat, messaging, and social media integration, streamlining customer service with Omnichannel Communication for efficient management.

    • Automated workflows
    • Flexible IVR system
    • Real-time analytics

  • Features

    • Powerful Asterisk based solutions

    Extensive API for CTI interface allows easy integration of ERP, CRM, and telephony requirements.

    • Skills-based routing
    • Real-time queue management
    • Workflow builder

  • API & Integration

    • Extend capabilities.
    Leverage Indosoft Technology.

    Develop your business with Indosoft's comprehensive APIs or seamlessly integrate them with your existing solutions.

    • Open Standards
    • Flexible architecture
    • Integrate with existing applications

    We design and develop solutions for companies of all sizes and needs.

    We enable contact centers to address agents’ and Integrators’ expectations and business needs, by delivering a scalable, multi-channel platform for Asterisk.

    Let's work together.