The old gatekeepers are stumbling. The momentum behind the change to the Cloud has caught them off-guard. That’s not to say that the Cloud is the right solution to every problem, but it is increasingly a solution for call centers that must decide how to allocate their resources in the future. Having said that, decision-makers must weight the advantages and disadvantages of Cloud-based contact centers and on-premise solutions. Continue reading Decision 2015: On-Premise Call Center?
When choosing software for your contact center, one important aspect is the feature list. You will already have an idea of the functionality you need, and can see the products feature list on their marketing material. A demo or two can be seen, and then the decision to buy or not buy is made. Continue reading Ease of trying Q-Suite Call Center software