Your Call Center MVP

Your MVP has been a topic of discussion in startups and small business for a few years now. The phrase usually means “minimum viable product” – the smallest set of features and functionality that can get you off the ground and have customers buying your product. There’s an MVP for your call center as well. Continue reading Your Call Center MVP

The March of IP Telephony – Part 2

It’s startling to realize how quickly IP telephony did get accepted. Even in 2008, when Rajan posted The March of IP telephony – Part 1, the bulk of our clients were using TDM boards. Digium and Sangoma hardware were our go-to choices. Innovators like those two companies were blowing up the market. This allowed Asterisk to continue to build on its foothold. Clients looking for stability were increasingly able to choose Asterisk, but still connecting via PRI. Selecting a quality VoIP carrier was a difficult process for those not sharing a colocation facility with a reputable provider.
Continue reading The March of IP Telephony – Part 2

Configuring large contact centers with Asterisk

The precise extent of Asterisk usage for PBX and call centers may be unknown but one can safely say that it is omnipresent. The clear give away is when you call an office and hear the default prompts that come with standard Asterisk installation when someone’s extension goes to voice-mail.

Continue reading Configuring large contact centers with Asterisk